Press Release

Cityside Subaru Earns 2025 DealerRater Consumer Satisfaction Award for Customer Service Excellence

Earns Top Reviews from Vehicle Shoppers Across U.S., Cityside Subaru Elevate the Customer Experience in Boston area

Belmont, MA - 3/16/2025 - Cityside Subaru was awarded a 2025 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.

"Local dealerships are the backbone of the automotive industry, which is why our annual Consumer Satisfaction Award highlight those who put in the work to provide excellent consumer experiences and Cityside Subaru stood out among its peers for providing a top-notch experience," said Jamie Oldershaw, vice president of customer experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness, and seamless transactions across their dealer networks contribute to an all around superior experience."

Actively responding to consumer reviews makes a difference. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Consumer Satisfaction Awards. Winning dealers leverage Employee Profile Pages for their dealership staff and more than 200,000 dealership employees received more than 1.4 million individual ratings last year. Dealers can track what consumers think of their business if they utilize Cars.com's Experience Report.